Frankie Osborne (née Wallace, formerly Dean): mother to the Dean clan and lady of the Osborne household, it's fair to say that Frankie comes armed with an acid tongue and a whole load of strong opinions. In fact, her husband Jack is often called upon to play the level-headed mediator in her many crusades against injustice.

Between getting dumped by her ex-husband Johnno for a younger model, losing a baby to a miscarriage and suffering the loss of her daughter Steph in the fire at Il Gnosh, Frankie has not had an easy ride. No wonder she can have a sharp tongue at times.