Set entirely in the canteen of HWD Components, a fictional factory in Manchester. The inner lives and social interactions of the mostly female, mostly middle-aged staff are vividly and amusingly depicted. Bren tries to maintain order among the chaos, while dealing with her unspoken love for the canteen supervisor, sex-obsessed cancer sufferer Tony.
Norman (with Glenda) are bread suppliers to the canteen.
Norman is a work shy agoraphobic and bigamist (technically), and Glenda seems to overtake Norman's duties when his agoraphobia is plaguing him.
Norman often attributes the cause of his condition to an incident when he "fell off a diving board in Guernsey", and was horrified to be told that Siobahn had left Bananarama when he came round in hospital.
He also developed a fear of bread in the second series.
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