Set entirely in the canteen of HWD Components, a fictional factory in Manchester. The inner lives and social interactions of the mostly female, mostly middle-aged staff are vividly and amusingly depicted. Bren tries to maintain order among the chaos, while dealing with her unspoken love for the canteen supervisor, sex-obsessed cancer sufferer Tony.
Philippa's mother, who is patronising and very upper-middle-class.
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